Case Studies
Transforming Engineering Operations
A health tech scale-up’s growth brought fragmented workflows, high operational load, and resistance to change. Digital Citizen led workshops to map processes, identify inefficiencies, and design a unified workflow with RACI charts for clarity. The collaborative approach reduced inconsistencies, built trust, improved adoption, and accelerated delivery.
Strategic Replatforming
A top 5 bank modernized outdated, fragmented customer servicing platforms to align with its digital-first strategy. Digital Citizen designed a unified system integrating customer and back-office views, eliminating tech debt, improving security and reducing tech spread.
